FAQs

Below we have a selection of frequently asked questions from our customers that we have previously answered for your information.

IS MY CUE STRAIGHT? HOW CAN I CHECK IT?

“I’ve rolled my Cue across the table and it wobbles, I don’t think it’s completely straight”

One of the greatest misconceptions out there, is that you can easily tell a Cue’s straightness by rolling it across a Snooker Table.

Most Cues do not feature a completely straight Taper, which can result in a very light “Wobble” and appear slightly bent when rolled across a Snooker/Pool Table. Wood is of course a natural product, and will always be gently affected by the environment it is kept. Minor warps are perfectly natural, and are not indicative of damage or a manufacturing fault.

The ideal means of testing for straightness is to close one eye and sight down the cue (Akin to looking down a rifle!)
Looking down from towards the Tip from the Butt end, rotate the Cue very slowly 360˚ Degrees. The Tip & Ferrule should remain full visible throughout the process.
Any anomaly’s in the wood will be clearly visible from this angle.

WHEN CAN I EXPECT MY DELIVERY?

Different methods of shipping will provide different delivery times.  All orders are processed within 24 hours from the moment we receive the order. (Excluding Saturday’s)

  • Royal Mail 24 generally takes 1 to 3 working days.
  • Royal Mail 48 generally takes 2 to 5 working days.
  • Our Courier service normally takes 48 hours.

WHAT IS YOUR RETURNS POLICY?

Our full returns policy can be found here.

In a nutshell as long as the ordered item is unused and returned within 14 days of purchase, we will be happy to provide a full refund.

HOW MUCH ARE YOUR SHIPPING COSTS?

Most UK orders will have a shipping cost of £4.75 with some small items able to be sent out for a reduced cost of £2.75.

All UK orders over a £50 value receive free shipping.

International orders vary and can be checked at the checkout.

I HAVE A QUESTION ABOUT AN ORDER I HAVE PLACED

We're happy to help answer queries, all of contact details can be found on our contact page here.

CAN I AMEND MY ORDER?

You can amend your order up until 2pm on the day of dispatch, please contact us and we will do our best to help.

I HAVE ORDERED AN INCORRECT ITEM, CAN I EXCHANGE IT?

If the item is as new and can be resold then please return it for a full refund or an exchange.

CAN I TRACK MY ORDER?

The majority of orders have tracking details available, you will see these on the despatch email you receive.